Major Building Work at The Lakes Medical Practice
Anyone who has popped in to the practice this last few weeks will have noticed the big changes occurring with the reception area and the waiting room. There is also other work occurring around the hospital and car parks. We apologise for any inconvenience this may cause but as of 18th February 2018 most of the upheaval in the practice will be over. A recurring complaint from patients over the last few years has been the lack of confidentiality in the reception area. We would value your comments on the new layout.
If you are a patient who has a particular concern and wishes to speak to the "Practice Manager", please note that we now have a Practice Management Team, rather than an individual Manager. The team members are Dr Rachel Preston, Nicola Webb, Iris Cheshire and Sue Birkbeck.
Reading Well service.
Reading Well is a series of free books to help people to improve their mental wellbeing. They are now available in libraries across Cumbria.
The books, published under a series called Reading Well, are aimed at adults experiencing common mental health problems have been endorsed by health professionals in partnership with Cumbria County Council Library Services. You can access the information at your local libraries. Or for more information please visit www.readingagency.org.uk/readingwell
New electronic touch screen check in service
You can now check yourself in at the practice when you come in for your appointment. This will save you queuing and make the process a lot quicker and easier. Our Patient Support Team will help you if you have any problems with this system, although it is very simple to use. And they'll be there for any other queries you may have, as they always have been.
Health and Wellbeing Hub open for business in Eden
Eden residents have a one-stop-shop for their health and wellbeing information as the new Eden Hub opens at Penrith Community Hospital this week.
Age UK Carlisle and Eden has employed the hub co-ordinator, Hazel Laithwaite to bring together all the community activities and services together to improve local links, keep people independent and improve the Health and Wellbeing of people in the Eden District.
Carlisle Eden Mind have also employed a co-ordinator, Jo Laverick who is running regular drop in session in various locations in Penrith town centre.
The Eden Health and wellbeing Hub is open Monday, Tuesday, Wednesday 10 – 4pm and Fridays 10 – 12pm
Hazel said: “The benefits of the Hub are available to local people of all ages and can be accessed alongside medical services and offer a none medical support network.
“If you are worried about something and don’t know where to turn or wish to find out what activities and services are available in your area, we can help at the Eden Health and Wellbeing Hub.
“I am assisted at the Hub by volunteers and anyone interested in getting involved can give me a call or call into the Hub at Penrith Community Hospital.”
The Eden Health and Wellbeing Hub is one of 16 health projects across Cumbria, funded by Cumbria Partnership NHS Foundation Trust as part of the £500,000 NHS Integration Bursary Funding.
For more information about Eden Health and wellbeing Hub or to find out more about volunteering opportunities contact Hazel Laithwaite on 01768 245911 or email firstname.lastname@example.org
Sign Up For Our Patient Group, we want to hear your views
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time
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