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 Mindline Cumbria: 03005610000- Open Monday-Friday : 12-9pm and 5-9pm Saturday. Offers free confidential advice to patients and family members regarding all mental health issues.

Latest News


If you are a patient who has a particular concern and wishes to speak to the "Practice Manager" ,please note that we now have a Practice Management Team, rather than an individual Manager. The team members are Dr Rachel Preston, Nicola Webb, Iris Cheshire and Sue Birkbeck.


Reading Well service.

Reading Well is a series of free books to help people to improve their mental wellbeing. They are now available in libraries across Cumbria.


The books, published under a series called Reading Well, are aimed at adults experiencing common mental health problems have been endorsed by health professionals in partnership with Cumbria County Council Library Services. You can access the information at your local libraries. Or for more information please visit

 January 2017



Patient Representation Group Report 2014-15

View this report here PPG_report_2015.docx or on the Patient Group page

New electronic touch screen check in service

You can now check yourself in at the practice when you come in for your appointment.  This will save you queuing and make the process a lot quicker and easier.  Our Patient Support Team will help you if you have any problems with this system, although it is very simple to use. And they'll be there for any other queries you may have, as they always have been.


Health and Wellbeing Hub open for business in Eden

Eden residents have a one-stop-shop for their health and wellbeing information as the new Eden Hub opens at Penrith Community Hospital this week.

Age UK Carlisle and Eden has employed the hub co-ordinator, Hazel Laithwaite to bring together all the community activities and services together to improve local links, keep people independent and improve the Health and Wellbeing of people in the Eden District.

Carlisle Eden Mind have also employed a co-ordinator, Jo Laverick who is running regular drop in session in various locations in Penrith town centre.

The Eden Health and wellbeing Hub is open Monday, Tuesday, Wednesday 10 – 4pm and Fridays 10 – 12pm

Hazel said: “The benefits of the Hub are available to local people of all ages and can be accessed alongside medical services and offer a none medical support network.

“If you are worried about something and don’t know where to turn or wish to find out what activities and services are available in your area, we can help at the Eden Health and Wellbeing Hub.

“I am assisted at the Hub by volunteers and anyone interested in getting involved can give me a call or call into the Hub at Penrith Community Hospital.”

The Eden Health and Wellbeing Hub is one of 16 health projects across Cumbria, funded by Cumbria Partnership NHS Foundation Trust as part of the £500,000 NHS Integration Bursary Funding.

For more information about Eden Health and wellbeing Hub or to find out more about volunteering opportunities contact Hazel Laithwaite on 01768 245911 or email

Sign Up For Our Patient Group, we want to hear your views

We would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

Your medical records will be automatically shared within the NHS and other third parties from this Autumn, unless you opt out.

From autumn 2013 some information on your medical records will be used by the NHS and other parties, unless you opt out. You can opt in or out at any time. Please read the summary below of what is happening and read the leaflets listed here for more information about what is planned and how this will affect you.

The Health and Social Care Act 2012, which came into force on April 1st 2013, made some fundamental changes to the structure of the NHS. The ones that are of particular interest here are:

  • The creation of the ‘NHS Commissioning Board’
  • The creation of‘ Clinical Commissioning Groups (CCG’s)’
  • New powers that change the ’Regulation of health care and associated professions’ into the‘Regulation of health professions, social workers, other care workers etc.’ – in other words, the creation of a new over-arching Health and Social Care Service
  • And finally, the whole of Part 9 of the Act.  This creates another new body: ‘The Health and Social Care Information Centre’ (HSCIC). It also sets out various powers and duties relating to the establishment of information systems (e.g.databases) and the central collection and dissemination of health and social care information about every individual in England.

Under changes to legislation, your GP is now be required to upload information from the medical record of every patient in England to central servers at the Health and SocialCare Information Centre (HSCIC). Once this information leaves your GP practice, your doctor will no longer be in control of what data is passed on or to whom.

This information will include diagnoses, investigations, treatments and referrals as well as other things you may have shared with your doctor including your weight, alcohol consumption, smoking and family history. Along with your NHS number, date of birth, post code, gender and ethnicity.

The data that will be sent is coded information, such as mentioned above, and will not include your name or the detailed history and examination findings that your doctor makes.

NHS England, the body now in charge of commissioning primary care services across England, will manage and use the information extracted by the HSCIC for a range of purposes, none of which are to do with your direct medical care. These 'secondary uses’ include patient-level tracking and monitoring, audit, business planning and contract management.

Though any data passed on will be ‘anonymised’, no guarantees can be given as to future identification, indeed information is to be treated so that it can be linked to other data at patient level, and NHS England has already been given legal exemptions to pass identifiable data across a range of regional processing centres, local area teams and commissioning bodies that came into force on April 1st 2013. HSCIC provides access to patient data, some in identifiable form, to a range of ‘customers’ including private companies.

Further Information and NHS leaflets are available at the surgery or on-line below.

NHS Patient Information 

NHS Patient FAQ's


So what do I need to do next?

If you’re happy for your medical information to be used in this way you don’t have to do anything.

If you do not want information from your medical records to be uploaded and passed on for purposes other than your immediate medical care you can opt out by telling your doctor at your next appointment or by filling out a standard letter. These letters are available at the surgery or on-line below, you can post the letter to The Lakes Medical Practice, Bridge Lane, Penrith, Cumbria, CA11 8HW or email  or bring it into the surgery, making sure that you’ve signed it.

opt out Letter - Word version   

opt out letter pdf version


Register now to receive text messages about appointments and health care on your phone. 

If you wish to register for this messaging service please fill out the consent form.



Summary Care records, find out more.

There is a new Central NHS Computer System called the Summary Care Record(SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.

Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

Your information will be extracted from practices such as ours and held on central NHS databases. More information and opt out form


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