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Please note : The surgery is currently undergoing some renovations within the Practice, which should last until the end of February 2018. Apologies for any inconvenience and disturbance caused during this time. 

 Mindline Cumbria: 03005610000- Open Monday-Friday : 12-9pm and 5-9pm Saturday. Offers free confidential advice to patients and family members regarding all mental health issues.

PLEASE NOTE: Our GP's do not see patients with dental issues. You are advised to contact your dental practice or Dental Direct on 01228 603900.


'The Lakes Medical practice aims to deliver high quality patient care  and encourage personal well being through good communication, co-operation & team work.  We aspire to provide efficient & professional healthcare services in a happy working environment, which respects people & is based on achievable & realistic goals.' 


Our fair processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system. The notice reflects :

  • What information we collect about you;
  • How and why we use that information;
  • How we retain your information and keep it secure;
  • Who we share you information with and why we do this.

The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how we seek advice and support if you feel that your information has not been used appropriately.

a leaflet explaining more and a full copy of the notice are available on via links below.

GDPR Leaflet

Fair Processing Notice

Unfortunately, there are simply not enough organs donated by people who have died to help those in need of an organ transplant.

You can volunteer to donate a kidney or part of your liver whilst you are alive to help someone in need of a transplant. Most often living organ donors are a close relative of the recipient, such as a family member or friend. However, living donors can also volunteer to donate anonymously to someone they don’t know. This is called non-directed altruistic donation.

More than 600 people have donated a kidney anonymously during their life to someone on the National Transplant list, alongside many thousands who have donated to a family member or friend.

Why is living organ donation important?

Around 5,000 people in the UK need a kidney transplant to transform their lives. The average waiting time for a kidney transplant from someone who has died is approximately two and a half years. For some ethnic groups and people with rare tissue types, the wait is longer and sadly some people will die waiting.

Kidneys are the most common organ donated by a living person, with living donors contributing to 3 in every 10 kidney transplants across the UK. A kidney from a living donor offers the recipient the best opportunity of success as living kidney donors usually last longer than those from deceased donors.

If you are interested in becoming a living organ donor or are looking for more information, please visit our website at where you will also find contact details for living donation teams in transplant centres across the UK.

NHS 111

NHS 111 is a Department of Health idea of a single point of access for urgent care which seeks to improve and simplify access to non-emergency health care by providing a memorable three-digit telephone number that is free to the caller.

By calling NHS 111 callers get immediate access to clinical advice on their condition or triaged over the phone and then sign posted to the appropriate services.

If the reason for the call turns out to be an emergency, the call will be immediately passed to ambulance dispatch, which will then be managed just as if you had dialled 999. The line is staffed by a team of fully-trained call handlers supported by experienced senior clinical advisors, who will assess the symptoms and then signpost the caller directly to the most appropriate place of care.

Whether an out of hours doctor, a district nurse, a 24 hour chemist or an emergency dentist is needed, the NHS 111 team will make sure service users get the right help, first time.

The NHS 111 service is available 24 hours a day, 365 days a year. Calls from landlines and mobile phones are free - just like 999.



THE DUTY NURSE - you may book an appointment if you require a smear, the removal of sutures/clips, a DepoProvera contraceptive injection or dressings.

A HEALTHCARE ASSISTANT - you may book an appointment if you require blood tests or blood pressure readings.
These appointments can be made through the Patient Access system. Please explore the Online Services tab on the right of the website.

All patients have a named GP who is responsible for their overall care at the practice, they should contact the practice if they wish to know who this is, and that if they have a preference as to which GP that is, the practice will make reasonable efforts to accommodate this request





For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website