OUR MISSION STATEMENT
'The Lakes Medical practice aims to deliver high quality patient care and encourage personal well being through good communication, co-operation & team work. We aspire to provide efficient & professional healthcare services in a happy working environment, which respects people & is based on achievable & realistic goals.'
Major Building Work at The Lakes Medical Practice
Anyone who has popped in to the practice this last few weeks will have noticed the big changes occurring with the reception area and the waiting room. There is also other work occurring around the hospital and car parks. We apologise for any inconvenience this may cause but as of 18th February 2018 most of the upheaval in the practice will be over. It will take a couple more weeks for the telephones, computers and other electrical systems to be fully completed. A recurring complaint from patients over the last few years has been the lack of confidentiality in the reception area. We would value your comments on the new layout.
NHS 111 is a Department of Health idea of a single point of access for urgent care which seeks to improve and simplify access to non-emergency health care by providing a memorable three-digit telephone number that is free to the caller.
By calling NHS 111 callers get immediate access to clinical advice on their condition or triaged over the phone and then sign posted to the appropriate services.
If the reason for the call turns out to be an emergency, the call will be immediately passed to ambulance dispatch, which will then be managed just as if you had dialled 999. The line is staffed by a team of fully-trained call handlers supported by experienced senior clinical advisors, who will assess the symptoms and then signpost the caller directly to the most appropriate place of care.
Whether an out of hours doctor, a district nurse, a 24 hour chemist or an emergency dentist is needed, the NHS 111 team will make sure service users get the right help, first time.
The NHS 111 service is available 24 hours a day, 365 days a year. Calls from landlines and mobile phones are free - just like 999.
YOU CAN NOW BOOK AN APPOINTMENT ONLINE WITH:
THE DUTY NURSE - you may book an appointment if you require a smear, the removal of sutures/clips, a DepoProvera contraceptive injection or dressings.
A HEALTHCARE ASSISTANT - you may book an appointment if you require blood tests or blood pressure readings.
These appointments can be made through the Patient Access system. Please explore the Online Services tab on the right of the website.
IF YOU WISH TO BOOK AN APPOINTMENT FOR ANY OTHER REASON PLEASE RING RECEPTION ON 01768 214345 - THANK YOU
All patients have a named GP who is responsible for their overall care at the practice, they should contact the practice if they wish to know who this is, and that if they have a preference as to which GP that is, the practice will make reasonable efforts to accommodate this request
FRIENDS & FAMILY TEST
The practice has always sought feedback from our patients, the government has now decided to roll out The Friends and Family Test to all GP Practices.
We would very much welcome your feedback and comments, please click the below link and complete a short survey. Thank you in advance for taking the time to review the care we have to offer.
We welcome feedback from patients and you can comment througout the year online, in person at the practice or over the phone.
We ask that you please take the time to fill in our Patient Satisfaction Survey: https://www.surveymonkey.co.uk/r/GBYM3JZ