Welcome to The Lakes Medical Practice
The doctors and staff at The Lakes Medical Practice are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes, and offer a wide variety of other medical services including postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Care Quality Commission (CQC)
The CQC, which is the statutory regulatory body for GP Practices, inspected the surgery in April 2018. Following the publication of the report, the surgery is delighted to announce that it has been rated as 'Outstanding'. Please click on the link below to read the report.
Read the local Herald report here: The Lakes Medical Practice
Patient Access — Repeat Prescriptions, Booking Online Appointments & Viewing Medical Records
Patient Access is a secure service which links our surgery to patients over the internet. Patients can use Patient Access from a home computer or from any other device that they use to access the internet, for example a mobile phone (you will need to download the App to your device, which is free).
The Patient Access facility will allow our patients to make requests for medication directly to the surgery. Also, patients are able to:
update us of any changes to their personal details such as address or telephone numbers.
Book online appointments with the Duty Nurse - if you require a smear, the removal of sutures/clips, or wound dressings.
- Book online appointments with the Health Care Assistant - if you require blood tests or blood pressure readings.
- View your medical record
Should you wish to use this service of ordering prescriptions online, or start to use this service if you haven’t done so before, please ask one of our receptionists who will provide you with the information required. You will be given information containing your own personal pin numbers, which are required to set up your online account. Once you have registered, you will need to follow the instructions given on the screen.
If you have previously completed the consent form to request prescriptions via email you will still need to speak to the receptionists as you will need to be given the information sheet with the pin numbers in order to set up your own account. For more information you can go to the Patient Access website:
If you are already registered for Patient Access and wish to view your complete medical record, please ask at reception. Please bring identification with you, such as a driving licence picture card or passport. We can only process this request having seen formal identification.
Our Mission Statement
'The Lakes Medical practice aims to deliver high quality patient care and encourage personal well being through good communication, co-operation & team work. We aspire to provide efficient & professional healthcare services in a happy working environment, which respects people & is based on achievable & realistic goals.'
Friends & Family Test
The practice has always sought feedback from our patients, the government has now decided to roll out The Friends and Family Test to all GP Practices.
We would very much welcome your feedback and comments, please click the below link and complete a short survey. Thank you in advance for taking the time to review the care we have to offer.
We welcome feedback from patients and you can comment througout the year online, in person at the practice or over the phone.
We ask that you please take the time to fill in our Patient Satisfaction Survey: https://www.surveymonkey.co.uk/r/GBYM3JZ