This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


 Mindline Cumbria: 03005610000- Open Monday-Friday : 12-9pm and 5-9pm Saturday. Offers free confidential advice to patients and family members regarding all mental health issues.


'The Lakes Medical practice aims to deliver high quality patient care  and encourage personal well being through good communication, co-operation & team work.  We aspire to provide efficient & professional healthcare services in a happy working environment, which respects people & is based on achievable & realistic goals.'

 PLEASE NOTE: Our GP's do not see patients with dental issues. You are advised to contact your dentist practice or Dental Direct on 01228 603900.

NHS 111


NHS 111 is a Department of Health idea of a single point of access for urgent care which seeks to improve and simplify access to non-emergency health care by providing a memorable three-digit telephone number that is free to the caller.

By calling NHS 111 callers get immediate access to clinical advice on their condition or triaged over the phone and then sign posted to the appropriate services.

If the reason for the call turns out to be an emergency, the call will be immediately passed to ambulance dispatch, which will then be managed just as if you had dialled 999. The line is staffed by a team of fully-trained call handlers supported by experienced senior clinical advisors, who will assess the symptoms and then signpost the caller directly to the most appropriate place of care.

Whether an out of hours doctor, a district nurse, a 24 hour chemist or an emergency dentist is needed, the NHS 111 team will make sure service users get the right help, first time.

The NHS 111 service is available 24 hours a day, 365 days a year. Calls from landlines and mobile phones are free - just like 999.

  When to use 111, you should call 111 if:

  • It's not a 999 emergency
  • You think you need to go to ED or another NHS urgent care service
  • You don't think it can wait for an appointment with your GP, or
  • You don't know who to call for medical help 

For less urgent health needs you should still contact your GP in the usual way.
For immediate, life-threatening emergencies, you should call 999. 




All patients have a named GP who is responsible for their overall care at the practice, they should contact the practice if they wish to know who this is, and that if they have a preference as to which GP that is, the practice will make reasonable efforts to accommodate this request



DUTY NURSE - you may book an appointment if you require a smear, the removal of sutures/clips, a DepoProvera contraceptive injection or dressings.
HEALTHCARE ASSISTANT - you may book an appointment if you require blood tests or blood pressure readings.

To register, please visit our reception desk with 2 forms of ID (one must be photographic) where you will be issued with a PIN and Access ID.

You will then be able to register at


Friends and Family Test

The practice has always sought feedback from our patients, the government has now decided to roll out The Friends and Family Test to all GP Practices.

We would very much welcome your feedback and comments, please click the below link and complete a short survey. Thank you in advance for taking the time to review the care we have to offer.



The Patient Participation Group - patient survey is now closed, Thank you to everyone who took part

The results have been published on the website and the survey report.

We welcome feedback from patients and you can comment througout the year online here, in person at the practice or over the phone.



Practice Newsletter

See our latest newsletter for up to date information


New Online System for Ordering Repeat Prescriptions

If you are aged 16 years and above you can now use Patient Access to order your repeat medications. 

We recommend that you sign up to this service as soon as possible.  Patient Access links directly to your electronic medical record, this means you can see details of any medications you have on repeat. 

To register, please visit our reception desk with 2 forms of ID (one must be photographic) where you will be issued with a PIN and Access ID.

You will then be able to register at

PLEASE NOTE – ordering medication via this website has been discontinued.  Please use Patient Access to order your medication online. 

View your Medications, Immunisations and Allergies online with Patient Access

As well as being able to order repeat prescriptions via Patient Access you can now view sections of your medical record which includes medications, immunisations and allergies.  Another reason to register at


GP Training at The Lakes Medical Practice

We are proud to announce that we have recently been given approval to become a GP Training practice.  This enables us to take a qualified junior doctor who has been recruited to the local GP Training Scheme and provide them with educational support and training whilst they work within the practice, with the aim of them becoming a fully qualified General Practitioner.

This process takes 3 years, 18 months of which is spent split between 2 GP surgeries and 18 months spent rotating through a variety of specialities in our local hospitals.

For us and our patients this means that there will be a new doctor working as part of the practice team, usually for 6 months at a time. 

Patients can be reassured that whilst the trainee is already a qualified doctor the work that they do is supervised throughout their training.  Initially this supervision is very close as they develop their skills and confidence in General practice.  As they progress through their training, approaching the point at which they are ready to be licensed as a fully qualified GP, they are allowed greater responsibility, but always with one of the GPs in the practice on hand to give advice when it is required.

We would very much welcome the support of our patients in ensuring that we can carry out this important training role so that we have new GPs qualifying locally to continue to care for our patients.


Dr Hannah Ashley (nee Kenyon)

Hannah Kenyon joins us as a GP having previously worked at the practice in 2011 as part of her GP Registrar training. Hannah has just returned after 10 months working as a volunteer doctor in Kambia, Sierra Leone. It has one of the highest infant and maternal mortality rates in the world and is extremely short of trained health staff and resources. Hannah says "There was one doctor for a population of 300,000, it’s amazing to be back in a well resourced NHS health service, we are so lucky."

In her spare time Hannah’s favourite activity is cardio tennis, the tennis equivalent of Zumba!

Our new GP Hannah Kenyon, read her blog on working Seirra Leone

Read her blog here - Hannah Ashley Blog


(Site updated 15/12/2017)
Take our surveyCancel your appointmentChange of contact detailsUpdate your clinical recordSign up to the newsletter
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website